CV
Cebolenkosi V
1 reviews | Active since Mar 2020
16 Mar 2020, 09:46
Standard Bank is kaak.
Cash Jam: It's either the bank is making money out of this cash jam issue or somebody in their technical team is not taking the customers seriously. I did a cash deposit and the cash jammed. i went inside the branch only to find a very useless manager who told me straight that it is not their problem that my cash jammed ON THEIR FREAKING MACHINE. I then followed the process as they told me that it will take about 24 hours for funds to be credited to the account i was depositing into. It's been over a week now.
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Replies (2)
Standard Bank's replyOfficial
16 Mar 2020, 23:32Dear Cebolenkosi Vilakazi
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply16 Mar 2020, 23:32
Official
Dear Cebolenkosi Vilakazi
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***
Standard Bank's replyOfficial
04 May 2020, 18:27Dear Cebolenkosi Vilakazi
Thank you for posting your comments.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply04 May 2020, 18:27
Official
Dear Cebolenkosi Vilakazi
Thank you for posting your comments.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***