SB
Selda B

1 reviews | Active since Aug 2019

19 May 2020, 13:33

Standard bank is ****ing me .

I am so disappointed in Standard bank and the way you have handled my situation I can’t not believe this is how you treat your clients. I have been with Standard bank for so many years , and I must say never in my life did I think in a world crisis that you would hand me over to lawyers for missing one payment on my credit card. To the Lawyers I told you my story and you still just went one about payment , you should also be ashamed of yourself . DOES STANDARD BANK KNOW THAT THERE IS WORLD WIDE CRISIS AND WE ARE ON LOCKDOWN . Maybe not ......and after I send a notification l telling STANDARD Bank that I will not be getting a salary as my company is closed and I work on commission. Standard bank still hands me over adding to my stress in this time. I could keep going on how badly STANDARD bank has handled this situation, but I will run out of space. I will never recommend anyone to you.

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Replies (3)
Standard Bank
Standard Bank's reply19 May 2020, 16:39
Official
Dear Selda Barkhuizen

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply29 May 2020, 10:10
Official
Dear Selda

An email was sent to you requesting further details. 

Awaiting your response.

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply01 Jun 2020, 09:58
Official
Dear Selda

An email was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me on the below email. 

Kind regards

Complaint Resolution Centre
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