Standard Bank is ineffective and and dismissive of the customer experience. General systemic disintegration

Standard Bank Centurion Mall. Have been trying for weeks. Constantly finding a queue of around 15-20 people at a time. Due to time constraints I turn away. I run my own business and time is money. Around 30-40 per minutes to just get into the bank. 1. I have to visit the bank to have a new U count card, of which I was not notified of its expiry like with all other cards. It just requires a pick up of an envelope. Activation is seamless over the phone. Waiting in the queue. They force you with nudging penalties: Wait ten days via postal excluding another week for Post notification . Have it couriered for in excess of R100 charge. *******! 2. Have to visit the bank for an official stamp of account on University application. Easy, 1 minute. Waiting in the queue. 3. Have to visit the bank to activate my Banking app since it was frozen after ***** happened on my account. Issue has been resolved but money does not reflect in my account yet. ***** phone line goes unanswered and email responses have a turnaround of more than 6 days

A GENERAL DISGUSTING SYSTEM DISINTEGRATION AND LACK OF RESPECT OF THE CUSTOMER JOURNEY EXPERIENCE. Don’t give me the COVID nonsense. The bank is just understaffed since the closing of the other branch outside the mall.