STANDARD BANK IS INEFFECIENT AND DOES NOT KNOW WHAT CUSTOMER SERVICE ENTAILS

I AM ACTUALLY DISGUSTED TO HAVE STANDARD BANK AS MY BANKERS. I WOULD NEVER RECOMMEND ANYONE FOR THIS BANK. I DID AN IMMEDIATE PAYMENT ON SUNDAY THE 15TH AND IT HAS NOT REFLECTED ON THE RECEIVERS FNB ACCOUNT. I HAVE BEEN CALLING STANDARD BANK AND NO ONE KNOWS THE PROCESS OF TRACING THESE FUNDS. ALL THEY ARE SAYING IS THAT I MUST GO TO FNB TO TELL THEM TO INVESTIGATE. WHO IS MY BANKER IS IT FNB OR STD BANK, SHOULDN'T STD BANK BE THE ONES CONTACTING FNB ON MY BEHALF TO RESOLVE AND TRACE THESE MISSING FUNDS? I AM REALLY FURIOUS AND I WANT NOTHING TO DO WITH THIS *********** BANK THAT DOES NOT KNOW THEIR OPERATIONAL PROCESSES. AS AN IRRATE I ONLY NEED SOLUTIONS AND NOT TO BE SENT FROM PILLAR TO POST. ALL THE CALL CENTRE AGENTS I SPOKE TO HAVE NO CLUE OF WHAT THEY ARE DOING. CAN YOU JUST FOLLOW UP ON MY REQUEST AND I WANT FEEDBACK AND ALL MY M,ONEY BACK TO MY ACCOUNT. ONCE THAT IS DONE CANCEL ALL MY ACCOUNTS THAT I HAVE WITH YOU CAUSE YOU CLEARLY CANNOT DO YOUR JOBS. REF *** AND REF ***