Standard bank is *********** and does not take customers serious

Standard bank is competent, been trying to solve an issue since March to this day no assistance was given despite several trips that were taken to the bank, we were told to open an account so the money can be transferred into it, to this day no assistance received! They've been taking numbers promising to call but that has never happened. The several trips taken to the bank will probably get to the amount standard bank owes us. Even the consultant that was assisting at Carnival mall Emile is not of much assistant as Emile never bothers to reply to emails to limit travels! At this point we've lost hope with standard bank

I have raised the issue below in April and now it's the 8th of August

Standard Bank doesn't want to release my money R4300 was deposited into my standard bank account, when I wanted to withdraw the money I was notified that my card was canceled in 2019 however the money was deposited in March 2020 - and the deposit was done inside the bank as cash deposit and was assisted by the teller, I went to the bank and they told me the account was canceled last year, they send an email to investigation department and advised that they will call me within 7 days (the money was deposited on 12 March, I went to the bank on 14 March and today is the 27th of April) I've also been following up on Facebook page to this day no assistance was offered