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Thomas C

1 reviews | Active since Apr 2015

05 May 2018, 14:22

Standard Bank is in chaos

"Standard bank is aware of the issues related to the new internet banking" a quote from the bank. But the customers are NOT!!! We are being fed false information and this is not acceptable. Also why change from old to the new login BEFORE it is fixed. It is a disgrace and this type of carelessness with customers money is typical and frequent.

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Replies (2)
Standard Bank
Standard Bank's reply07 May 2018, 09:17
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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TC
Thomas C's update07 May 2018, 10:16
Reviewer Update
This is not acceptable - the Bank is messing with our hard-earned cash and not providing a service which works for the CUSTOMER. Another inexplicable position of the Bank is that customers are held responsible for the safety of unused overdraft amounts should a hacker gain access to the account. There is no safety notification from the Bank if the overdraft is used by the customer or a *****/hacker. The customer is then held responsible for the Bank's money and his account is charged accordingly. This is not only bizarre but irresponsible and not in the best interests of either the customer or the Bank.