Standard Bank is holding onto my cash for no reason.

Dear Standard Bank.

To date I still cannot swipe or do eft transactions. Nobody has contacted me after endless emails. Over the phone they don't understand what I am saying and note that I am very upset about the fact that I cannot access my own money. Your Bedford branch says to me they do not receive emails. It's been a month since I joined you. If this is not resolved by the next hour I will go back to Absa.