Standard bank is hoarding rude consultants

On the 1st April I was struggling to log on to my App and i deleted it and installed it again however it showed a different card number in distress i went to standard bank Emalahleni branch for assistance, and i was met by Tholakele Mtshali.

I must say i have never met someone with a bad attitude, i was in distress and she failed to address me accordingly instead she choose to reduce my concerns and did not display empathy. She was shouting and started to say didn't i know that i should have deleted the old card number and replaced it with the new number. this was strange because i am a customer and how was i supposed to know that, i felt like she did not value me as a customer cause i was in my working overalls and not in a suit and heels hence i was treated like that.

I don't know if Standard bank is trying portray this kind of behavior as normal as this lady did not find anything wrong with the treatment she gave me, the attention was both on us in the branch and i felt small and embarrassed by her treatment. I expect a full apology from that lady and Standard bank as a whole or my family and I are closing our accounts and moving to a better bank that will appreciate our business regardless of our background.

Here are my detail Fortunate Mathebula ***