bB
besterchris B

1 reviews | Active since Apr 2016

25 Aug 2018, 04:37

Standard Bank is hitting below the belt

Yesterday 24 August 2018 two debit orders went off my Standard Bank account, the fist one was due on 26/08/2018 and the other one was due on 25/08/2018. This created a overspending on my account and I was charged twice R131.14 hounouring fees for this. My salary was paid in after the closing of business. I have before closing of business made several calls to the call centre at Standard Bank complaining about this debit orders deducting money prior to the due date. I have spoken to Neville and to Ntabiseng but they could not assist me with reasonable answers. I wanted to know who gave the bank permission to deduct any money prior the deduction date which is as I have stated 25/08/2018 and 26/08/2018. This is not acceptable to me, and I want these fees to be reversed. Standard Bank is given me a poor credit record by deducting debit orders prior the dedit order date, and even charge me hououring fees because of that.

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Replies (2)
Standard Bank
Standard Bank's reply25 Aug 2018, 05:44
Official

Good Day Mr. Bester

We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.

We greatly appreciate your continued support.

Regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply31 Aug 2018, 11:14
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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