Standard Bank is hiding errors in their systems

Standard Bank has bugs in their home loan systems and they don't know how to resolve it, hence they ignore customer queries.

I logged a query around 2 Sept 2022 regarding the debit order amount, which was higher than their own notice stated (after the July 2022 interest rate hike). After receiving no feedback for 3 weeks, I called them again and spoke to Ralph who did his own calculations and confirmed that I was correct and the SB debit order amount was incorrect. He said he had escalated the query (ref ***) and would get back to me within a few days with a resolution. Since then, they don't give feedback and ignore emails to him (***) and ***.

This is the second time that I have experienced an issue with incorrect amounts calculated by their "system". It is clear Standard Bank's systems are flawed. This is very worrying. I urge every Standard Bank client to check their statements to see if they have been overcharged.