Standard bank is helping ***********s

I'm so disappointed by the treatment give by standard bank, my account was debited by an unknown company on the 10 Jan 2020,an amount of R311. 53. I went through to standard bank Carlton centre and as all standard bank branches the que was out the door on a Saturday morning as this is the only time I get time to visit the bank. By 1 'o'clock I walked out of the bank being tired of standing in this long que and no help was given this was on the 18th January 2020....

On the 15 February 2020 I then attempted to visit standard bank Jabulani mall to reverse the payments of the 311.53, stood in the long que as a normal life of standard bank, then we were informed that the styem is offline, only by thn I was told I can request this reversal telephonic..

I then call standard bank on the 6th of March 2020 and I was told that the its too late for my reversal to take place as investigation of this debit order will cost me R310 and I will get 1.53 after everything is resolved.

Yesterday the same unknown company debited my account again... Where too from here.. Nedbank seems to doing well and good rates at hand...