Standard bank is giving falls information with their multiple systems.

I am so disappointed with Standard bank,I have a home loan with them and they have 3 system to check when you call them,one of the system says I am in arrears the other says I am not,so I said to them can they check why I am in arrears,they say they can't see but I am in arrears.I called 3 different consultant and some say I am in arrears the others say I am not,the last lady I called was Bonisile on the 22/01/2021 at 13:37.The Home loan department is on the phone you can't even go in person to be helped.I sent them a clearance certificate on the 8 of January 2021 but still their haven't exited me from their debt review because of arrears they can't show to me,I say can they send me a my home loan statement,they say they don't have access,but have access to tell me I am in arrears.Can someone help me because I am really confused and frustrated because I wanna get my life in order.