STANDARD BANK IS GIVING A REAL BAD SERVICE

I HAD A CLAIM WITH STANDARD BANK FOR A PIPE LEAK IN MY WALL IN MY HOUSE THIS WAS REPAIRED AT THE TIME THE PLUMBERS WERE REPAIRING THE PIPE LEAK THEY WERE SCRATING BY MY GEASER WICH HAS NOTHING TO DO WITH LEAK IN MY WALL.MY GEASER THEN BURST CALLED STANDARD BANK THEY SAID NOTHING THEY CAN DO I CANT BLAIM THE PLUMBER I WOULD HAVE TO PAY EXESS FOR THEM TO FIX MY GEASER I ACCEPTED IT I THEN PAID THE EXESS FOR THE JOB.THEN MY FRONT STOP CORK WAS LEAKING WATER COMING OUT THE MAIN INFRONT FO MY HOUSE IVE BEEN FIGHTING THE THE BANK SINCE LAST WEEK UNTIL TODAY IVE BEEN TOLD I AM RESPONSIBLE FOR THE DAMAGE.<br> <br> BUT MY POINT IS IM NOT A PLUMBER I NEVER BROKE THE GEASER OR THE STOP CORK!!!!<br> <br> BEFORE THEY CAME TO MY HOUSE MY GEASER WAS WORKING AND MY MAIN STOP CORK INFRONT OF MY HOUSE WAS PERFECT THERE WAS NOTHING WRONG WITH IT.<br> <br> SO HOW AM I REPOSIBLE IF I DIDNT TOUCH OR BREAK THIS THINGS???<br> <br> IM SO P###### OFF REALLY WHAT F###### WEEK FOR ME!!!