KM
KJ M

1 reviews | Active since Dec 2023

27 Dec 2023, 11:35

Standard Bank is ****

I am on debt review and standard bank is one of the institutions which part.

I requester SB that my home loan account will be paid directly from my employer due to the subsidy that we get.

Standard bank agreed to the arrangement, however there was a glitch on the payment on the first few months because the money was bouncing bank.

I communicated this with the Bank and paid the money directly from my account during those first months. My employer was then adviced to pay this amount to bucket account. I suspect SB did this deliberately as at later stage they said my account is in arrears and my arrangement is no longer valid.

I called and wrote emails to SB and no one can help me.

Standard bank is a ****.

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Replies (1)
Standard Bank
Standard Bank's reply27 Dec 2023, 11:40
Official
Dear KJ 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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