CB
Christine B
1 reviews | Active since Sept 2015
02 Jan 2025, 10:33
Standard Bank is false and do not care about customers
Today is almost 3 weeks that I have been awaiting feedback from Standard Bank. Despite multiple standard responses and confirmation that the matter is being investigated we are not closer to a resolution, and no-one has phoned me to explain the matter despite their confirmation on Hello Peter that the matter is under investigation.
Why bother with a response if you know you are not going to provide any customer service. Do you think it is fair to provide false feedback on such a public website? Surely you should understand that the public are not idiots and will see right through your false responses.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
02 Jan 2025, 10:40Good day Christine,
Thank you for getting back to us, we have taken noted that our sales team has made contact as per our agents request on your last review.
We apologize that there has been a delay in finalizing this case.
We will request our team to contact you to get more clarity and assist further.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have taken noted that our sales team has made contact as per our agents request on your last review.
We apologize that there has been a delay in finalizing this case.
We will request our team to contact you to get more clarity and assist further.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jan 2025, 10:40
Official
Good day Christine,
Thank you for getting back to us, we have taken noted that our sales team has made contact as per our agents request on your last review.
We apologize that there has been a delay in finalizing this case.
We will request our team to contact you to get more clarity and assist further.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have taken noted that our sales team has made contact as per our agents request on your last review.
We apologize that there has been a delay in finalizing this case.
We will request our team to contact you to get more clarity and assist further.
Kindest regards,
Standard Bank Hello Peter Team
***
CB
Christine B's updateReviewer Update
02 Jan 2025, 10:50This is a blatant lie; how dare you give this false information on a public platform. The last time I did receive a call was on the 23rd of December, where I have request info in writing, no such information was provided???????????
Make sure of your facts before spreading false information for everyone to see
Make sure of your facts before spreading false information for everyone to see
CB
Christine B's update02 Jan 2025, 10:50
Reviewer Update
This is a blatant lie; how dare you give this false information on a public platform. The last time I did receive a call was on the 23rd of December, where I have request info in writing, no such information was provided???????????
Make sure of your facts before spreading false information for everyone to see
Make sure of your facts before spreading false information for everyone to see
CB
Christine B's updateReviewer Update
02 Jan 2025, 11:26Exactly when are you planning to do that, you are very quick to provide false information on a public website but never get back to me. I have never stop logging complaints and although every time you respond confirming that someone will reach out to me no-one does. It has been more than a week of you providing false statements advising that you have been in contact with me or will contact me, but that never happens.
CB
Christine B's update02 Jan 2025, 11:26
Reviewer Update
Exactly when are you planning to do that, you are very quick to provide false information on a public website but never get back to me. I have never stop logging complaints and although every time you respond confirming that someone will reach out to me no-one does. It has been more than a week of you providing false statements advising that you have been in contact with me or will contact me, but that never happens.
CB
Christine B's updateReviewer Update
02 Jan 2025, 15:06Now one of your consultants phoned me and had the audacity to tell me that no-one will assist now, I need to wait for the consultant who initially assisted me to come back from leave. Who do you think you are?
CB
Christine B's update02 Jan 2025, 15:06
Reviewer Update
Now one of your consultants phoned me and had the audacity to tell me that no-one will assist now, I need to wait for the consultant who initially assisted me to come back from leave. Who do you think you are?