Standard Bank is down the drain

I wrote this on behalf of my friend. Her SASSA is been.paid into her Standard Bank account for many years. This month however she couldn't get her money.. Yesterday she went to the branch at N1 city to enquire what the problem might be. She.was.told that her account was locked because someone tried to hack her account and that she must come back Tuesday to speak to the ***** Dept. She went yesterday and spend hours in the bank trying to sort it out. She was told that she had an account at African Bank , which is not the case , and she got proof from African Bank. Next she was told that a person at African Bank blocked her account , which is absurd. How can African Bank lock an Standard Bank account. She spoke to the manager , who wasn't very helpful. She now has to wait 48 hours for Standard Bank to investigate. The ***** dept gave her the number of the person at African Bank who blocked her account , but his number stays unavailable. Not even African Bank can help her. This is outrageous and unacceptable. She will lay an complaint with the Banking Ombud as soon as possible. Her phone was ****** so she received no communication from Standard Bank.