EB
Eugene B
1 reviews | Active since Jan 2023
04 Oct 2023, 14:08
Standard Bank is disappointing us
We have made a payment to our Standard Bank credit card via a debit order on the 30th September 2023. Up until today this amount is not reflecting on my account. And when you call the self help line, it is saying the next payment is due on the 6th October 2023 for the same amount as what the debit order pulled from y account. So it seems there are two issues. The debit order that was paid, is not making the amount available on my credit card. SB is going to deduct the same amount again on the 6th of October 2023.
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
04 Oct 2023, 14:25Hi Eugene
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply04 Oct 2023, 14:25
Official
Hi Eugene
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
EB
Eugene B's updateReviewer Update
04 Oct 2023, 15:14Thank you for your automated reply - we want a reply, and feedback please!
EB
Eugene B's update04 Oct 2023, 15:14
Reviewer Update
Thank you for your automated reply - we want a reply, and feedback please!
Standard Bank's replyOfficial
04 Oct 2023, 15:17Good Day Eugene
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Oct 2023, 15:17
Official
Good Day Eugene
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
EB
Eugene B's updateReviewer Update
04 Oct 2023, 15:26Also in all the years I have been with Standard Bank they have never given/offered me a limit increase, ever.
EB
Eugene B's update04 Oct 2023, 15:26
Reviewer Update
Also in all the years I have been with Standard Bank they have never given/offered me a limit increase, ever.
Standard Bank's replyOfficial
04 Oct 2023, 15:32We're happy to look at all your concerns Eugen. We can assure you that one of our friendly bankers will reach out to you soonest.
Standard Bank's reply04 Oct 2023, 15:32
Official
We're happy to look at all your concerns Eugen. We can assure you that one of our friendly bankers will reach out to you soonest.
EB
Eugene B's updateReviewer Update
05 Oct 2023, 12:33And as I said before - absolutely no one from Standard Bank reached out...who could have guessed???
EB
Eugene B's update05 Oct 2023, 12:33
Reviewer Update
And as I said before - absolutely no one from Standard Bank reached out...who could have guessed???
Standard Bank's replyOfficial
05 Oct 2023, 12:59Hi Eugene
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Oct 2023, 12:59
Official
Hi Eugene
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
EB
Eugene B's updateReviewer Update
05 Oct 2023, 14:56Thank you - I have given Standard Bank the opportunity - 2 days to resolve this issue - I will refer this matter to the Ombudsman this afternoon.
EB
Eugene B's update05 Oct 2023, 14:56
Reviewer Update
Thank you - I have given Standard Bank the opportunity - 2 days to resolve this issue - I will refer this matter to the Ombudsman this afternoon.
EB
Eugene B's updateReviewer Update
05 Oct 2023, 15:01Thank you - I have given Standard Bank the opportunity - 2 days to resolve this issue - I will refer this matter to the Ombudsman this afternoon.
EB
Eugene B's update05 Oct 2023, 15:01
Reviewer Update
Thank you - I have given Standard Bank the opportunity - 2 days to resolve this issue - I will refer this matter to the Ombudsman this afternoon.
Standard Bank's replyOfficial
05 Oct 2023, 15:24Good Day Eugene
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Oct 2023, 15:24
Official
Good Day Eugene
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 Oct 2023, 16:14 Hi Eugene
Thank you for taking our call. We want to express our gratitude for providing us the chance to fix your problem. We're happy we could help. Please change your rating in accordance with the service you received.
Do not hesitate to contact us if you require any additional help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call. We want to express our gratitude for providing us the chance to fix your problem. We're happy we could help. Please change your rating in accordance with the service you received.
Do not hesitate to contact us if you require any additional help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Oct 2023, 16:14
Official
Hi Eugene
Thank you for taking our call. We want to express our gratitude for providing us the chance to fix your problem. We're happy we could help. Please change your rating in accordance with the service you received.
Do not hesitate to contact us if you require any additional help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call. We want to express our gratitude for providing us the chance to fix your problem. We're happy we could help. Please change your rating in accordance with the service you received.
Do not hesitate to contact us if you require any additional help.
Kindest regards
Standard Bank Hello Peter Team
***