STANDARD BANK IS DEUR MEKAAR

Marisca Kidson <***> 11:05 AM (0 minutes ago) to complaint.resolutioncentre

During the beginning of March there was ***** on my credit card. I phoned the ***** department, my card was stopped and the person that spoke to me said a new card will be delivered within 7 working days. I phoned again in April asking where my card is, no one could tell me. I requested a new card again on the Standard bank app and phoned again and the person informed me that he can see I requested it and it will be delivered to me. By the end of April the credit card collection team started phoning me, I told them the whole story and informed them that I do not have a card yet and can not make payments into the card. There is an existing balance of R17000 on my credit card paid by me for when I can not make payments as I work for myself and due to covid my income has not been very good.

The person said to me I must go to my branch, I told her that our branch closed down . I told her all the above.

Then again the credit card division phoned me numerous times and again I had to tell the above.

Well on Friday another lady of the collection department phoned me, again I had to repeat everything. She said she will find out from her supervisor. She phoned me back and informed me that there is a block on my card, put there by the ***** department, they will have to lift it in order for me to get my card. I emailed the ***** department and still I have not received any reply.

Then this morning a guy phones me, AGAIN I HAD TO TELL THE WHOLE STORY AGAIN and tells me that this lady is lying the ***** department did not put a block on my account and that in fact she did not help me. I asked him if in fact Standard bank does not have a system where they can see all these things and why I have to keep on repeating myself, phoning and mailing. My name is being blacklisted due to Standard banks incompetance and no one knowing what is actually going on in their departments and it seems that 20 people work on one file and no one knows what is going on.

1 where is my card 2 why is my account blocked 3 when will I receive my card, activate it on my app, the R17000 made available for my premium 4 what the heck is going on

I am so disappointed in Standard Bank, my card being cloned, my accounts being hacked, all the safety precautions being done on my account but still it is worthless. I cant even swipe my own card, but someone else can????

I will not recommend anyone to go to Standard Bank EVER