JF
Jane F
1 reviews | Active since Nov 2011
21 Jun 2022, 11:03
Standard bank is deteriorating fast!
My 86 year old mother has banked with standard bank since she was 20 years old. She has an exemplary credit record. This impersonal and ******** bank is now refusing to increase her credit card limit, after all these years! I cannot believe how badly standard bank has deteriorated over the last few years. I have banked with them for 38 years. Thanks for the lesson standard bank...if you want loyalty, buy a dog. We will all have to move I'm afraid.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
21 Jun 2022, 14:06Good day Jane Fletcher,
We have received and reviewed your Hello Peter post.
Our Customer Resolution Team has logged a formal compliant which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Standard Bank Help Centre
***
We have received and reviewed your Hello Peter post.
Our Customer Resolution Team has logged a formal compliant which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Standard Bank Help Centre
***
Standard Bank's reply21 Jun 2022, 14:06
Official
Good day Jane Fletcher,
We have received and reviewed your Hello Peter post.
Our Customer Resolution Team has logged a formal compliant which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Standard Bank Help Centre
***
We have received and reviewed your Hello Peter post.
Our Customer Resolution Team has logged a formal compliant which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Standard Bank Help Centre
***
JF
Jane F's updateReviewer Update
21 Jun 2022, 14:37My mother has had to find another solution to organise money to pay for the dentistry she needs as it's happening tomorrow. Financial lesson...If you allow a good customer extra credit, you make extra money on it as they will pay you back promptly with interest, and you have 66 years of records about her to know that, but you've passed up that opportunity...crazy. No CRM
JF
Jane F's update21 Jun 2022, 14:37
Reviewer Update
My mother has had to find another solution to organise money to pay for the dentistry she needs as it's happening tomorrow. Financial lesson...If you allow a good customer extra credit, you make extra money on it as they will pay you back promptly with interest, and you have 66 years of records about her to know that, but you've passed up that opportunity...crazy. No CRM
Standard Bank's replyOfficial
21 Jun 2022, 16:50Dear Jane
Thank you for taking our call I am very saddened to hear that your mother request was not treated in that manner.
I hope that we can do better in the future.
Kind Regards,
Standard Bank Help Centre
***
Thank you for taking our call I am very saddened to hear that your mother request was not treated in that manner.
I hope that we can do better in the future.
Kind Regards,
Standard Bank Help Centre
***
Standard Bank's reply21 Jun 2022, 16:50
Official
Dear Jane
Thank you for taking our call I am very saddened to hear that your mother request was not treated in that manner.
I hope that we can do better in the future.
Kind Regards,
Standard Bank Help Centre
***
Thank you for taking our call I am very saddened to hear that your mother request was not treated in that manner.
I hope that we can do better in the future.
Kind Regards,
Standard Bank Help Centre
***
JF
Jane F's updateReviewer Update
28 Jun 2022, 13:59Very sweet lady chatted to me from Standard Bank...said she'd contact me the next day...that was a week ago and I've heard nothing more
JF
Jane F's update28 Jun 2022, 13:59
Reviewer Update
Very sweet lady chatted to me from Standard Bank...said she'd contact me the next day...that was a week ago and I've heard nothing more
Standard Bank's replyOfficial
28 Jun 2022, 15:09Good day Jane
We apologize for the delayed response.
We will follow up with our team and we will get back to you.
Thank you
Kind Regards,
Standard Bank Help Centre
***
We apologize for the delayed response.
We will follow up with our team and we will get back to you.
Thank you
Kind Regards,
Standard Bank Help Centre
***
Standard Bank's reply28 Jun 2022, 15:09
Official
Good day Jane
We apologize for the delayed response.
We will follow up with our team and we will get back to you.
Thank you
Kind Regards,
Standard Bank Help Centre
***
We apologize for the delayed response.
We will follow up with our team and we will get back to you.
Thank you
Kind Regards,
Standard Bank Help Centre
***