EC
EMARALD C

1 reviews | Active since Jun 2012

03 Oct 2017, 14:01

Standard bank is debiting accounts for nothing

My account was debited with a r6000 by standard bank of which i never took any loan from them neither credit card settlement

0
Replies (4)
Standard Bank
Standard Bank's reply03 Oct 2017, 14:45
Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

EC
EMARALD C's update03 Oct 2017, 16:06
Reviewer Update
Hi Thank you for your response. The inconvenience is quite intense as i am unable to meet my daily needs and other financial commitments after the bank has debited my account for no reason or **********ly i do not have an idea whySTANDARD BANK is doing this, i have been to your Pinelands and Mowbray branch since last week already without any action from your side. Kindly advice when will i get my money back as i have other bills to pay please.
Standard Bank
Standard Bank's reply04 Oct 2017, 02:08
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Thoko Kubheka

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply04 Oct 2017, 14:20
Official

Dear EMARALD

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***