aM
auga M
1 reviews | Active since Oct 2019
16 Jan 2025, 14:45
Standard bank is costing us
I paid a Merchant on a speedpoint,the money was deducted from my account but did not reach the merchant and now I have to leave the store without the things that I need because of the inconvenience caused by standard bank,since 11 a.m the money didnt reverse to my account and i need it ASAP,standard bank is really costing us🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
16 Jan 2025, 15:10Dear Auga Ma,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Jan 2025, 15:10
Official
Dear Auga Ma,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
aM
auga M's updateReviewer Update
16 Jan 2025, 18:20Since 11 a.m,the money has not been reversed, the call centre agents tells you different stories to frustrate you further,please reverse my money.standard bank don’t care about the well being of people who trusted them with their hard earned money.will the bank account to things that we are losing due to their inconvenience
aM
auga M's update16 Jan 2025, 18:20
Reviewer Update
Since 11 a.m,the money has not been reversed, the call centre agents tells you different stories to frustrate you further,please reverse my money.standard bank don’t care about the well being of people who trusted them with their hard earned money.will the bank account to things that we are losing due to their inconvenience
aM
auga M's updateReviewer Update
16 Jan 2025, 18:20Please reverse my money on the same speed that it was deducted,
aM
auga M's update16 Jan 2025, 18:20
Reviewer Update
Please reverse my money on the same speed that it was deducted,
Standard Bank's replyOfficial
17 Jan 2025, 07:13Dear Auga
Thank you for writing back to us.
Please note that we will follow up with our team and we will be in touch with further feedback.
Kindly be on the look out for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Please note that we will follow up with our team and we will be in touch with further feedback.
Kindly be on the look out for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jan 2025, 07:13
Official
Dear Auga
Thank you for writing back to us.
Please note that we will follow up with our team and we will be in touch with further feedback.
Kindly be on the look out for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Please note that we will follow up with our team and we will be in touch with further feedback.
Kindly be on the look out for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
20 Jan 2025, 11:40Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply20 Jan 2025, 11:40
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's replyOfficial
20 Jan 2025, 17:50Dear Customer, we hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards, Standard Bank social media Team
Kindest regards, Standard Bank social media Team
Standard Bank's reply20 Jan 2025, 17:50
Official
Dear Customer, we hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards, Standard Bank social media Team
Kindest regards, Standard Bank social media Team