Standard Bank is consistently SUB STANDARD!!

We have been struggling for many months to get finalization, any updates and information from Standard Trust in Cape Town for my late Aunt’s will. I have tried to contact different people, but to make a long story short, we haven’t made any progress at all. I sent yet another email yesterday and got a one short paragraph back today and pawned off to someone else and needless to say, no feedback at all once again. I have seen many complaints regarding Standard Trust in Cape Town so I guess we are just another statistic. Standard Bank is just that - Standard, and not even. On a previous follow up, even the internal staff didn’t know the person dealing with this will has left the Bank. While she was still there, the excuses ranged from (1) she is on leave to (2) she is on sick leave from depression to (3) Standard Bank retrenched many staff so there aren’t enough people to do the work...!! Then you shouldn’t charge commission for taking so unnecessarily long, giving no feedback and not even getting back to me after escalating the issue. There clearly was no handover done when the person dealing with this will left, and no one knew about this will. This lack of service, work ethic, and absolutely ridiculous and pathetic excuses have gone on long enough, and I have been ignored long enough!!! Even the so called head of Standard Trust in Cape Town just pawned me off so clearly just serves as a post box to redirect emails to yet someone else who does not respond. Are you doing us a favour to do this, because then you shouldn’t charge commission. Pathetic. Maybe you did let too many staff go so no one is around to do the work.