Standard Bank is Conning there customers!!!!!

<p>I have had my Credit card for many years at Standard Bank when all went well i never had a problem with them! Now i know a lot of people want to rather stop there Credit Cards where i want to safe it! this is where my complaint is strating!!:</p> <p>I lost my job and things went very bad financial wise and i could not always pay my card the way it should have been payed. Must also say that i have never used it over any budget and used it very seldom but also new that it was close to the maximum of R5000. I payed when i got a phone or email saying that is not been payed and then always tried to pay it. About 3 months ago a woman from a atterney phoned me and said that they are now monitoring the account and they would phone me every month to pay the account which i had to execpt! In the beginning of Mei a person from the same atterneys phoned me and told me the account needs a payment R25 which i payed the same day! On the 23rd of June 2016 i got a call from "Shiraaw" from Card devision saying that my card was blocked and i need to pay R480 the same day to stop the block, i asked him about 3 times is he sure that if i pay that amount that the card will be ok and he confessed and said YES there wont be a problem at all. He even mentioned that all calls are recorded and i said it is fine. I also told him that i would start a debit order on the same account if all is ok and he gave me his word to that effect again!. On the 23rd i payed R480 cash into the Standard credit Card account and i was now happy that all is ok and that i will from now on make sure NOT to let this card be in default again, i even told him what my plans was regarding this card and both of us was happy.On the 24th the next day i got a sms from the bank asking me where is the so called promise to pay R480? I got a call from "Riaan" and i was told there is NO such a payment made, my account is 3 months in arrears and that the card is STOPPED and they need R5000!!I got a call the same day from "Allice" saying the same thing, and if i want to explain saying that it is impossible i was told i have to speak to a "Samantah" which is the team leader, i told her that they should go and listen to the recording of the 23rd and i was told that Samantha will do that and come back to me. in the beginning of this month Samantha phoned me and during the call it was just dropped!! i tried straigh after that to call back with no luck, phoned in again and was put on hold and the call dropped again!!Phoned in today asking for Samantha, was on hold and after +- 5 minutes a woman answered and asked if she can help, i asked if it was Samantha nad her reply "her name is "confidential" not knowing who i am speaking to she after a while told me that Samantha is the only person to open the account again and that she (Samantha) will phone me back and she took my contact details. i am trying NOT to loose my card as i am now in a 200% better situasion and i can now pay my monthly payments via a debit order and use the card as in the good old days. i was not given a fair chance to rehab and because i was told on the 23rd that if i pay the R480 my card will be lifted, i did all that was asked from me that day only to find that the card is STOPPED!! Is this what not only me but many others have to go through? promise you things that is misleading?? is this the way Standard Bank treats its customers? promise you the world when you have money and when you go through a dip they dump you with Promisses as on the 23rd?? I am sure this is NOT the way Standard Bank is working or is it?? </p>