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Melissa W

1 reviews | Active since Dec 2016

02 Aug 2019, 13:08

Standard Bank is complicated. worse. slower.

For a bank that's supposed to be "simpler. better. faster." I have found the opposite to consistently be true. They're "complicated. worse. slower". How, in this day and age, are you still required to come into the bank for something as simple as closing your cheque account??? To a bank that's only open during working hours and until 11 am on a Saturday??? Who are they serving??? WORST customer service I've ever experienced. Please, move into the 21st century. I will never come back to Standard Bank.

0
Replies (3)
Standard Bank
Standard Bank's reply04 Aug 2019, 05:28
Official
 
 
Hello Melissa
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Tshilidzi Mulaudzi
Complaint Resolution Centre
 **** *** *** 
*** *** **** (fax) 
MW
Melissa W's update05 Aug 2019, 12:48
Reviewer Update
Thank you for your response Tshilidzi. I trust this is not another blanket statement like the previous Standard Bank response I received here (with no follow up) and this issue is, in fact, going to be resolved. I would like to close my current account and I do not have time to come into the bank. Please advise.
Standard Bank
Standard Bank's reply12 Aug 2019, 10:35
Official
Dear Melissa Anne Wentzel

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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