KP
Kalvin P

1 reviews | Active since Jan 2024

09 Jan 2024, 11:27

STANDARD BANK IS CHARGING HIGHER INTEREST RATES TO CERTAIN INDIVIDUALS THAT I BELIEVE THAT THEY ARE RACIALLY PROFILING CERTAIN GROUPS OF PEOPLE

HI PLEASE BE AWARE ALL STANDARD BANK CONSUMERS. STANDARD BANK IS CHARGING HIGHER INTEREST RATES TO CERTAIN INDIVIDUALS THAT I BELIEVE THAT THEY ARE RACIALLY PROFILING CERTAIN GROUPS OF PEOPLE.

Standard bank has been caught out with charging us higher interest rates on our bond loan account and this has been going on for the last 5 years. They have been over charging us on the interest rates, the interest rate at almost 20 percent and when they got caught out they said it is an insurance premium and after thorough investigations they came to realise that they are caught out and that they will be exposed which they now want to refund me into my bond account when they have not taken those monies from my bond account they have taken it out *****ulently out of my bank account. This has been going on for 5 years. These people that own Standard bank think that they can abuse us because they are a big organization and it is okay for them to do these kind of things to certain race of the community. Standard bank needs to be investigated for these types of acts. I have referred this case to the Ombudsman and they have not yet done any investigations to find out what is going on.

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Replies (2)
Standard Bank
Standard Bank's reply09 Jan 2024, 11:48
Official
Good day Kalvin

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply10 Jan 2024, 11:14
Official
Good day Kalvin

We hope you're well. 

We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards
Standard Bank Social Media Team