1 reviews | Active since Jun 2017
Standard Bank is causing me stress
Good Day
December my garage card was cloned and because it is linked to the credit card they cleaned out my credit card. Now I logged a case with standard bank ***** and I also logged a quiry as to why they diidnt notify me that there was suspicious activity on my garage card. I mean how was the card able to be swiped 5-6 times per day around one city up intil the card was depleted. Well standard bank re- embursed the money and I am still waiting for feedback as to why no notification was made or card blocked. I had also deposited R10,000.00 into the card because I am in the process of biying a house with standard bank and I didnt wany to use credit. Well boom today R 3634.65 debited from my debit card to the credit card that I have not used infact I stopped when I noticed the *****. I call the prestige line they give me another number afyer asking the security questions annd they tell me I have a stop order and I reply no I dont. Well I dialled the credit rehabolitation number as if I need to be rehabitated. The first guy Blake put me on hold evemtually the lady picks up and by then I was so angry, but atleast she was calm and she said the money has been reversed, and she stopped the credit card. Standard bank how much airtime must I really spend on your call centre. It looks like every month I'm callinh in. If it's not he R99 **** its the R59 **** then the ***** now the incorrect debit. I am really tired of the poor service you are giving me. This January I have been on enxiety medicaation because of you and yet it never stops. Please tell me if you dont want me in your bank because clearly that is the case. I do not need the stress you are causing me. I really cant yake anymore of your abuse. Well I will not even talk about the prestige banker whos only called me once during this ordeal only because he was prompted by my previous prestige banker. I really wonder if this prestige banking is worth it. I am losing money with all these calls to rectify all these mistakes. I am tired of being on hold, I am tired of hearing your music I am just tired of the service I am getting. I need a remedy for all of this otherwise we must just cancel everything and I must find a bank that will not cost me money to protect and fight for the money which I thought was safe if its with standard bank. I am really dissapointed and hurt. My health cannot take anymore of these mistakes. I am tired and frustrated.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
