Standard Bank is BEYOND a JOKE. Mr Khoza & Mr Makda take ownership and resolve the situation!

Two weeks later and Mr Imraan makda & Mr Sicelo Khoza are unable to send a statement. 9 years, R40k later and still not willing to help.

Dont try to call me again and again. Email only.

See below response and lack of action from the hello peter team. Stop with the apologies and just send me a ****ing statement so we can be done with each other.

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Dale

3 reviews | Active since Sep 2015

14 Jun 2023, 09:37

R40 000, 9 years later and no statment allowed.

Standard bank.... another reminder why i cha ged banks and will never bank with the organization again. I only revert to this platform as its the only way to gain a reaponse? Assign the same quantity and quality employees to your main complaints centre and we wont have to seek alternative options. I am a surety on a loan account. I have been paying since 2014. To date, i have been unsuccesful in attaining a balance and statement. If I could get a statement through the lendee, i would believe me. That is not an option. As I have paid more than R40 000 over the term, and have kept payments up to date for 9 years, I think its not unreasonable to request a monthly statement and balance. However this is not possible it seems, which leaves my only option to cancel the debit order? Please advise and take action on this simple matter. Thank you

Standard Bank's reply:

14 Jun 2023, 09:43

Dear Dale

Thank you for alerting us to this.

We would like to make sure your matter is resolved as a priority.

We have reached out to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards Standard Bank Hello Peter Team ***********

Dale:

14 Jun 2023, 10:05

Thank you for the promot response. No call please, only email to avoid any discrepancy, any details. Straight forward, email thank you.

Standard Bank's reply:

14 Jun 2023, 10:10

Good Day Dale

Please note calls are compulsory for authentication purposes.

Our team has to reach you in order to verifiy your details .

Kind Regards Standard Bank Hello Peter Team ***********

Dale:

15 Jun 2023, 15:23

Your team have contacted, and are still incapable of sending a statemnt via email.

Dale:

15 Jun 2023, 15:23

36 hours, 12 emails, 4 different individuals assisting and still no resolution.

Dale:

15 Jun 2023, 15:24

The deadline was 5pm. 90 minutes and the debit order is being cancelled.

Standard Bank's reply:

15 Jun 2023, 15:26

Hi Dale

We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards,

Standard Bank Hello Peter Team

***********

Dale:

15 Jun 2023, 15:31

So initially it was in the wrong hands? When it is resolved i will state as such on this platform. Until then i will continue with the current behaviour, as if nothing else, atleast it gains promot response.

Statement for the account sent via email.

Standard Bank's reply:

15 Jun 2023, 15:52

Hi Dale

We will follow up and get back to you.

Kindest regards,

Standard Bank Hello Peter Team

***********

Dale:

15 Jun 2023, 18:48

You have followed up and no result. No action. No statement for the individual paying the account. The legal surety. Stop replying with bull**** and demand results from Imraan Makda, Friedl Claassen, Arlene Beckett, Bila, Gordon Khoza, Sicelo.

Dale:

15 Jun 2023, 18:49

The debit order has been cancelled as promised and will be re-activated upon the reciept of a statement.

Standard Bank's reply:

16 Jun 2023, 08:03

Dear Dale

Thank you for writing back to us.

We will request the consultant dealing with this matter to follow up.

We will get back to you. Have a great day further.

Kindest regards,

Standard Bank Hello Peter Team

***********

Dale:

18 Jun 2023, 00:26

You are proving over and over the i efeciency of this platform and your product.

There is STILL no statement. I only have 2 weeks to go until the 20 day waiting period for the ombudsman is applicable.

In the interim I will make use of all other available social media platforms. Until my issue is raised with an individual who has the capacity to authorize sending a ****ing statement to the surety of the account after 9 years of payments.

Standard Bank's reply:

18 Jun 2023, 09:43

Dear Dale

We sincerely apologize for the inconvenience.

We will follow up with our team and we will be in touch with further feedback.

Thank you

Kindest regards,

Standard Bank Hello Peter Team

***********

Dale:

18 Jun 2023, 16:50

Everyday since the 14th (5 days) you have been "following up"

Stop apologizing it means nothing, stop pretending and escalate this now.

Standard Bank's reply:

18 Jun 2023, 16:58

Dear Dale

Our team has tried calling on the 14/06 @ 1:16 pm to no avail.

Please provide us with an alternative contact number so we may reach out to you.

Have a great day further.

Kindest regards,

Standard Bank Hello Peter Team

***********

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