Standard Bank is beyond ***********

On October 10, 2024, I received confirmation from the Standard Bank Hello Peter Team that I would be contacted to assist with changing the debit order date. A consultant reached out to me a day or two later, and I requested that the debit order be moved to the last day of the month due to my new job and altered pay date.

She assured me that the necessary changes would be made; however, it appears that the mandate was not updated as promised.

I kindly request that my debit order date for the term loan be adjusted to the last day of each month. Please amend the payment originally scheduled for October 20 to be processed on the 31st or the 1st instead.

It has come to my attention that you have chosen to transfer my account to a debt collect that could have been resolved simply by adjusting the debit order date. The level of incompetence displayed by Standard Bank is truly concerning.