PP
Paris P

1 reviews | Active since Aug 2021

15 Aug 2021, 13:09

Standard Bank is Bad Bad Bad very Bad ******

On the 5th of August 2021 I won R80 500 from Hollywoodbets, I Withdraw the Money to my Fiance Account Nedbank. After that My Fiance and I we Transferred R70 500 into my Standard Bank Account. On the 6th of August as soon as the Money arrived in my Account Then Standard Bank Blocked My Account. My Account was Blocked without any Explanation or Getting any Call they just Blocked it. I then tried to call the Standard Bank ***** Team Call Center but they kept telling me one thing, They will call you they will call you. All they keep telling me is that the people who Blocked your Account will Contact You but no one is Contacting me. Every time i call the Call Center i get same storry "We have sended them an email they will contact you". Am tired of hearing One thing, On Thursday the 12th August i went to Standard Bank Pretoria Branch (Church Square) I was told by their manager (Martin) i must bring Affidavit and Proof of Payment and ID Copy Certified one, then I'll get Help. On Friday the 13th August my Fiance went to Police Station to make those things and she gave me to Submit them, i went back to Standard Bank Pretoria Branch and i gave them but the manager (Martin) was busy ducking me not wanting to help, he even sended some Coffee lady to assist me, that lady sended those documents to ***** team and i was told I'll be contacted before 1pm but nothing on that day no call nothing. On Saturday the 14th in the morning i received an sms R70 500 was Withdrawn from my Account i was Shocked i quickly contacted the ***** team and the call center lady said to me this is legit i must relax, its their ***** Team who took My Money out they want to Investigate it. It's shocking because the whole 9 past days I haven't got any call or update am the one going up and down but they just took my money without even telling me. @HelloPeter i feel like am being *****ed my money by the so called ***** team. They are not calling me or updating me, I don't even have Reference Number of my case it doesn't make any sense to me. My Fiance has even went and Contacted Nedbank they told her they can't do anything, they have released the funds Because they saw they were from Hollywoodbets so for them they are Legit. @HelloPeter am writing this review in tears me and my family we kindly ask for your help. Am begging you please help us recover our money and help with Standard Bank Unblocking my Account. I have felt like am a ******** this past few days all because am Poor Mybe. The service i got is Poor that's why i have came to you for Help, The Money is From Hollywoodbets I Won R80 500 then Transferred R70 500 into Standard Bank Account. Please Help Me Get My Money Back? THANKS.

0
Replies (2)
Standard Bank
Standard Bank's reply16 Aug 2021, 00:23
Official
Hello
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
*** 
*** (fax)
*** 
PP
Paris P's update16 Aug 2021, 00:33
Reviewer Update
Stop Lying "This will be addressed as matter of urgency" you don't even ask my details to check but you come here and lie. I have been crying since Friday the 6th of August, You people are ****** and cruel...your service is horrible. You have costed me and my family a house that we wanted to purchase. You are Horrible.