MK
Marianne K
1 reviews | Active since Oct 2021
07 Oct 2021, 12:38
Standard bank is awful
The worst service I have ever encountered. They made a mess of my father's pension, and then, when there was suspected ***** on his account, disabled his online profiles and re-issued his cards. My father, being terminally ill, cannot collect cards, and we requested courier delivery and they delivered to the branch. Now I have to wait an hour to collect cards. Worst service
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Replies (2)
Standard Bank's replyOfficial
08 Oct 2021, 03:54Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply08 Oct 2021, 03:54
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
MK
Marianne K's updateReviewer Update
08 Oct 2021, 14:00While your reply is appreciated, my problem is not resolved. The cards are still sitting at the branch. The branch manager was supposed to deliver it, and still nothing. And all this because the bank didn't deliver at home as instructed.
I have to get it sorted before Sunday. I have phoned again. No assistance.
How it is possible that the bank has so little regard for its customers, especially when their customer has been with them for 50 years??
My father is ill. This ***********, uncaring attitude is causing him untold distress, and no one cares. He wants access to his bank account.
It's all well and fine to promise resolution, but so far, nothing. I have to resolve this by tomorrow.
I am disgusted and disappointed at the lack of assistance, the flippant empty promises and lack of urgency.
I have to get it sorted before Sunday. I have phoned again. No assistance.
How it is possible that the bank has so little regard for its customers, especially when their customer has been with them for 50 years??
My father is ill. This ***********, uncaring attitude is causing him untold distress, and no one cares. He wants access to his bank account.
It's all well and fine to promise resolution, but so far, nothing. I have to resolve this by tomorrow.
I am disgusted and disappointed at the lack of assistance, the flippant empty promises and lack of urgency.
MK
Marianne K's update08 Oct 2021, 14:00
Reviewer Update
While your reply is appreciated, my problem is not resolved. The cards are still sitting at the branch. The branch manager was supposed to deliver it, and still nothing. And all this because the bank didn't deliver at home as instructed.
I have to get it sorted before Sunday. I have phoned again. No assistance.
How it is possible that the bank has so little regard for its customers, especially when their customer has been with them for 50 years??
My father is ill. This ***********, uncaring attitude is causing him untold distress, and no one cares. He wants access to his bank account.
It's all well and fine to promise resolution, but so far, nothing. I have to resolve this by tomorrow.
I am disgusted and disappointed at the lack of assistance, the flippant empty promises and lack of urgency.
I have to get it sorted before Sunday. I have phoned again. No assistance.
How it is possible that the bank has so little regard for its customers, especially when their customer has been with them for 50 years??
My father is ill. This ***********, uncaring attitude is causing him untold distress, and no one cares. He wants access to his bank account.
It's all well and fine to promise resolution, but so far, nothing. I have to resolve this by tomorrow.
I am disgusted and disappointed at the lack of assistance, the flippant empty promises and lack of urgency.