Standard bank is as useless as the others.

Standard has just decided to add themselves to the list of banks with the poorest customer service in the country right now. I app**** for a credit card on the 19th of January 2024. A consultant from their sales department called me to offer me this product, countless times. She gave me an email address to submit my documents which I sent the following day, since then I've never received any communication from their side, I've been the one calling and following up. Last week I received an email that they will attend to my query after which I received a Debi check mandate. I went to the nearest branch, which is Golden acre mall in Cape Town, the consultant there told me that all was well the card was with their courier company and it should be delivered in a day. Now it has been over 3 days and no communication. I decided to enquire through their chat platform on the Standard bank banking app, my chat was assigned to Lawrence who point blank was useless as he/she didn't tell me what documents to send or where to send me after telling me that my card was delayed because there are outstanding documents. He/ She simply left the chat without giving me any direction or assistance. I sent him the email address that I sent my documents to the first time, he didn't say anything about it. He just flat out ignored me and left the chat. If this is the kind of customer service you offer, maybe you should just consider not offering us any of your products. Very disappointed in this bank.