Standard Bank is Arrogant and ***********

In attempting to use the new Internet Banking site from Standard Bank which they are touting as Better and Easier to use I discovered a glitch that makes it less easy to use than the old site (which they are going to discontinue). I also find that this new site is not as easy to navigate as their old site. I called their support line and was treated to a very helpful and polite encounter which left me totally unsatisfied because the only solution offered is to suggest that I need to input the information in a different way which is more painstaking and time consuming. I got lots of apologies for inconvenience but no solution that makes sense. I also came across a problem with updating details for a beneficiary on the old site which may not be entirely Standard Bank's fault but again the solution offered does not seem to address the problem in a pro-active way. All I get are platitudes & apologies but no solutions. I have been complaining for years about Standard Bank's attitude to fees (some of which I consider ******* or at best *********) with the same result. Plenty of apologies but no ability from any of the people contacted that they can change the situation in any way.