MS
Mamojano S

1 reviews | Active since Aug 2011

01 Aug 2022, 09:57

STANDARD BANK IS AN UNRELIABLE BANK

I needed an urgent payment made into my Standard Bank Account on Saturday 30th July 2022. The person paying the money into my account went to a Standard Bank ATM in Cresta. They deposited the money and the ATM switched off.

This is during month end and a time when problems like this shouldn't happen. Standard Bank Call centre intruded us that If I call on Monday (TODAY 1 Aug 2022) The issue will be resolved. When I called again I was informed that I must wait till the 3rd of August 2022 for a technician to check if indeed this happened.

Standard Bank's systems and banking platforms are starting to prove themselves as unreliable. There is no urgency, they don't care if they inconvenience you as a customer.

This is the second time where their systems simply fail me at a critical time. VERY UNRELIABLE BANK!

0
Replies (1)
Standard Bank
Standard Bank's reply01 Aug 2022, 10:04
Official
Hi Mamojano

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
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