Standard Bank is an outdated and *********** dinosaur

This bank is not only completely out of touch with reality, it’s also got some of the most *********** people working for it.

I have a ridiculous insurance policy attached to my home loan, I’m talking daylight *******. I ceded my own insurance with the same benefits (after much back and forth) and I was told two weeks ago that this issue would be resolved by Thursday 24/08/2023.

I went back into the branch today after seeing no changes effected from the app, and it turns out that the call centre consultant who told me he had resolve my issue, had closed the request due to missing documentation (which I sent to him while on the call, and he acknowledged receipt). Needless to say, I have had to start the process again.

I have missed on on hours of my own job, because if I don’t chase behind Standard Bank employees to do their job, nothing will happen. This is extremely frustrating and shocking, especially since decisions that are effected / not effected on time have financial implications on us (paying clients). I am completely deflated by the lack of urgency and accountability in such an established institution, I really wish I would have known this level of incompetence existed within the establishment before I chose to do business with them.

Standard Bank, if you even care to read these reviews, your staff needs training on customers service and professionalism. They need to be trained on product knowledge, since every consultant has a different opinion on what needs to be done to resolve the same issue. And you need to get in touch with reality, we can’t be expected to take a day off work to come into a branch to resolve such simple matters, and then we’re still expected to follow up on so called professionals.