MM
Michael M
1 reviews | Active since Oct 2016
24 Apr 2023, 13:07
Standard Bank is all Smoke and Mirrors - Useless Bunch!
I just went to Standard Bank Rosebank Mall. On first impressions, I really like what they did with the place - but it's all just smoke and mirrors. The branch was empty and I went there to simply collect a card (so I can activate online banking). My word - this bank is totally backwards. I waited for over 30 minutes (in an empty bank) and didnt even get serviced. I honestly think it's extremely disrespectful to make people wait like this, like we don't have anything to do. This should have been the simplest exercise, yet, what can I say - just another disappointed customer.
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Replies (2)
Standard Bank's replyOfficial
24 Apr 2023, 13:12Dear Michael Miller
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply24 Apr 2023, 13:12
Official
Dear Michael Miller
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
26 Apr 2023, 09:14Dear Michael
Thank you for allowing us the opportunity to assist in getting this matter looked into.
Our team has assured us that the matter has been noted and that the team have contacted you to remediate the service.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for allowing us the opportunity to assist in getting this matter looked into.
Our team has assured us that the matter has been noted and that the team have contacted you to remediate the service.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Apr 2023, 09:14
Official
Dear Michael
Thank you for allowing us the opportunity to assist in getting this matter looked into.
Our team has assured us that the matter has been noted and that the team have contacted you to remediate the service.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to assist in getting this matter looked into.
Our team has assured us that the matter has been noted and that the team have contacted you to remediate the service.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***