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yusuf A

1 reviews | Active since Feb 2025

21 Feb 2025, 14:08

Standard bank is after my life

My account has been on hold for a week just because a friend sent me money, i dont know why my account is under investigation, i cant buy food, pay bills or even pay for my rent or my surgery. standard bank is trying to kill me help me guys.

0
Replies (18)
Standard Bank
Standard Bank's reply21 Feb 2025, 14:22
Official
Dear Yusuf, 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you.

Our team will reach out to further assist. 

Kindest regards, 
Standard Bank Hello Peter Team 
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yA
yusuf A's update22 Feb 2025, 21:49
Reviewer Update
9 days and my account is still on hold and I can't buy food, now everyone thinks I am a begger because I can't access my account.
Standard Bank
Standard Bank's reply23 Feb 2025, 08:28
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible. We appreciate your patience. Thank you. 

Kindest regards ,
Standard Bank Hello Peter Team 
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yA
yusuf A's update24 Feb 2025, 12:39
Reviewer Update
Day ten and my account is still on hold because my best friend sent me money and there was not ***** committed at all but standard bank chose to Investigate and place a hold on my account I keep calling but nobody is helping, I don't have access to any money, please don't open any account with standard bank if you don't want them to hold your money hostage.
Standard Bank
Standard Bank's reply24 Feb 2025, 13:11
Official
Dear Yusuf

We have reached out to our team to review this matter.

We will be in touch with further feedback.

Kindest regards ,
Standard Bank Hello Peter Team 
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yA
yusuf A's update24 Feb 2025, 17:40
Reviewer Update
I just got back from fnb with my friend where we spoke to a consultant and they called the lady in charge or ***** case Wendy majola and she stated the senders account did not instruct standard bank in any way to block the account and nobody contacted fnb from standard bank to inquire about the money received from fnb so why is fnb holding my account? Who is in charge of the investigation why can't they communicate properly?
yA
yusuf A's update25 Feb 2025, 21:27
Reviewer Update
Day 11 my account is still on hold for no reason at all, release my money.
yA
yusuf A's update27 Feb 2025, 02:34
Reviewer Update
Day 13: my account is still on hold for no reason at all, release my money.
yA
yusuf A's update27 Feb 2025, 22:24
Reviewer Update
Day 14: my account is still on hold for no reason at all, release my money or return the money to the sender.
Standard Bank
Standard Bank's reply28 Feb 2025, 07:07
Official
Good day Yusuf,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
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yA
yusuf A's update01 Mar 2025, 01:06
Reviewer Update
Day 15: my account is still on hold for no reason at all, release my money or return the money to the sender.
Standard Bank
Standard Bank's reply01 Mar 2025, 09:06
Official
Hello Yusuf,

We have requested that an urgent update be submitted by the investigating team. 

Kindly await their feedback. 

Kindest regards ,
Standard Bank Hello Peter Team 
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yA
yusuf A's update02 Mar 2025, 02:51
Reviewer Update
Day 16: my account is still on hold for no reason at all, release my money or return the money to the sender.
Standard Bank
Standard Bank's reply02 Mar 2025, 09:27
Official
Dear Yusuf

We have flagged this matter with our team.

We will be in touch with further feedback.


Kindest regards ,
Standard Bank Hello Peter Team 
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yA
yusuf A's update03 Mar 2025, 04:44
Reviewer Update
Day 17: my account is still on hold for no reason at all, release my money or return the money to the sender.
Standard Bank
Standard Bank's reply03 Mar 2025, 07:22
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. 

We will revert with feedback as soon as possible. 

We appreciate your patience. 

Thank you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
yA
yusuf A's update04 Mar 2025, 16:11
Reviewer Update
Thank God, My account has finally been unlocked thanks to Mayvel Mahlare from standard bank I believe this guy is very well trained and he knows what he was doing unlike the series of agents i spoke to they could not pin point the reason my account was blocked, in a few mins Mayvel was able to tell me my account was closed for a transaction that happened last year october and I was able to contact the sender and send the documents and it was resolved. I am so happy, Thank you Mayvel
Standard Bank
Standard Bank's reply04 Mar 2025, 22:28
Official
Dear Yusuf, 

Thank you for your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your experience with us. 

Kindest regards, 
Standard Bank Hello Peter Team 
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