Standard bank is actually dishonest in their practise.

After paying more banking costs than earning interest on a credit card account with more thousands as a credit I decided to move the money to another account and close this Standard bank Credit card account.

It is almost impossible to reach anyone willing to assist me at Standard bank. The contact details on the internet is either wrong (e-mail address) or you have or call an number - NOT toll free - and wait sometimes more than 10 min at a time to be cut off.

Finally after finding an email address that is active I sent the request to close my account.

TWO weeks later someone at SB responded and indicated that they need more information - which i immediately sent.

By then my account that was at a R0 amount 2 weeks ago (14 Feb 2022) was in arrears by 8,63 - due to BANKING COST added because of the delay.

The agent responded then that I can only request a closure of the account IF the account has a R0 balance. I immediate responded by paying in the amount, sending proof of payment and requested the account. to be closed. That was 28 Feb 2022.

I have not received a response.

So it seems that opening account might be easy but closing them is almost impossible and cost you a great deal of money - because the more they take their time to respond the more banking fees they can add to your account.

AND there is NOTHING you as customer can do about it without it costing you more and more money.