Standard bank is absolute BS

I am so fed up with the absolutely disgusting service this place gives! Saturday AFTER no communication came out they were offline AFTER I put in petrol. Only like 2 hours after that terrible incident do I get a 'we're busy fixing the problem' SMS, then I make an online payment Saturday afternoon to which I ask for a proof of payment WHICH YOU PAY FOR and I NEVER GOT IT! I complained on Sunday at 13:00 via email and wrote the whole story to which NO ONE came back to me (it is Tuesday 17:03). I made another payment today and requested an email POP and again NOTHING (I expect a refund on these as I tried MULTIPLE times, personal and work email and nothing). I then called in as I wanted to buy something online and forgot my password and held on for more than half an hour. When eventually someone assisted EITHER she did not want to help because after 'hello, hello'ing' myself (call was 38 minutes in total) I got absolutely nowhere with my call! I expect someone to contact and assist me, I have to say I dont even know why the hell I am still with you guys, it's probably the schlep in moving, that's it.