Standard bank is a useless institution for real

Standard bank why are you not updating my payment profile at the credit bureau,do I really have to beg you all the time or you prefer being taken to the regulator for s simple request that you can just ****ing update with ease,not unless if its Experian's problem but my car was paid up and yet the last update was end of September on my profile,just ****ing close the account already because its paid up for heaven's sake