Standard Bank is a top off

I’m here again because Standard Bank messed up again. I’m moving my portfolio away from Standard Bank because of the constant inconvenience you get when you need their assistance. The run around they give you is unbelievable. I went into the branch and settled my revolving loan on the 23rd September 2024. They put my account on a zero balance and the lady said I don’t owe anything but she can’t close the account cos of a pending debit order. She confirmed it won’t go off because it’s settled, I need to go in after the 1st to close it. I called to close it and I’m getting a story that I’m owing interest. How when I was given a settlement balance and on my side the account is on a zero balance. Debit order didn’t go off either and i recorded a debicheck cancellation sms which I didn’t do. The lady said I’ll be credited if the debit order goes off. Today she know nothing about that and asks if I cancelled my debit order. She told me to call my banker to sort it out