Standard Bank is a *****

Standard Bank *****s from their clients and does not even bother to rectify their mistakes when you complain about it. During October my daughter used my credit card to pay for an overseas trip. Standard Bank contacted her to take out travel insurance, which she did, at a whopping R1545! She then contacted Emirates and they provided better insurance for R1116 LESS than Standard Bank! Of course she canceled that policy on 21 October and was assured by Clymanthia Rooi that the money would be refunded within 14 days. Nothing happened. I have since emailed Standard Bank twice regarding this matter: on 16 & 26 November. On 16 November Sharon MacKenzie apologized for the delay and again reassured me that she would expedite the matter. Once again, nothing happened. In the mean time I have had to pay interest on that amount to the bank - blatant theft! My email of 26 November remains unanswered and today is 30 November. So please, do not make use of Standard Bank for any financial service. They simply don't care about their clients!