HS
Hendrica S

1 reviews | Active since Oct 2018

04 Mar 2019, 12:45

Standard Bank is a ****ty bank with the worst service.

I have been banking with Standard bank for over 10 years. A year ago a bank teller deposited money into my account mistaking it for someone else's account. Months later standard bank contacted me and explained what had happened so I agreed to pay back the money in bits with a deposit and not a debit order. From that time standard bank has the audacity to tap into my account and withdraw money every month. When i go to the bank to enquire about the money being taken without my permission no body has an answer. As far as I am concerned no bank has the right to debit or take any money from your account without permission. I am so disgusted by this bank and their service. I am on pension now and I will never dream of allowing my employer to pay my pension money into standard bank. I cant wait to actually move all my funds to another bank and close that account. Standard is the worst bank ever. And they have no remorse .

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Replies (1)
Standard Bank
Standard Bank's reply04 Mar 2019, 16:08
Official
 
Hi Hendrica
 
Thank you for posting your comment.

We apologize for the inconvenience and undue frustration, this has caused.  

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

Kind regards 

Complaint Resolution Centre
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