Standard bank is a ****!!!

1. In March 2020 I approached standard bank for a 3 month payment relief which they approved. Surprisingly they kept debuting my account every 15th and obviously the attempt would show as unpaid and they would go on and charge me penalty fees. Why? I asked for a refund but it was never done.

2. When they 3 months payment holiday ended they just extended it without my approval. I called to query and also asked how much interest they were charging me for the 1st 3 month and I was advised that my repayment term was increased by a full year and interest was still being added on a monthly basis. Imagine having to pay an extra 9 months plus monthly interest of about R2700 on 3 month installments of R4500. I find this a reap off and non of this was disclosed to me when I app**** let alone the extension. I advised them to cancel the extended payment holiday and I was advised to pay the money in cash which I did but still experienced same the following month.

The sad part of it it that no one is available to assist, it's either they don't have answers or they promise to call you back which they never do.

3. I raised a query on the insured amount on one of my properties which I felt was too much. After a long battle standard bank eventually sent a assessor who confirmed that I was being overcharged for the past 10 year and my premium was revised. I was then promised a refund, up to now non of that has happened and sadly the consultant stopped communicating despite several emails I have been sending.

When I go to the bank I get told to rather call insurance or homeloals. I am very disappointed with this kind of service and would like to have these addressed ASAP.

Standard has become something else, all they do is ****. I want my money back.