1 reviews | Active since Dec 2016

26 Jul 2017, 12:02

Standard bank is a ****

<p>so my mother tried to withdraw money at the ATM on the 30th June, her card got swallowed by the ATM she immediately phoned standard bank to block the card and it was supposedly blocked there and then. a few minutes later R3000 was withdrawn from her bank account by some unknown person or ghost??? who knows. went to the bank and they told her the person that helped her did not block her card and the matter will be investigated. a few days later other transactions where made from her account which was now on minus and she was not aware. she then got R2000 dep from her sister that money also vanished mind you she is been to the bank twice already and no one knows anything. from 30 June to date she has lost R4600. her account is overdrawn and now @ -R1600 with 10 x -R130 HONORING DAMN FEEs for what? Standard bank is full of ******** and it does nothing to make sure their clients are happy. <br />Regards,<br />A very angry customer.</p>

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Replies (2)
Standard Bank
Standard Bank's reply26 Jul 2017, 14:10
Official

Dear Nthalo Christina Letebele

Thank you for your posting.

I refer to my email communication and can confirm that I am attending to this matter.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply31 Jul 2017, 09:39
Official

Dear Nthalo Christina Letebele

Thank you once again for your posting.

I refer to my email communication and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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