NM
Natasha M
1 reviews | Active since Feb 2011
25 Sept 2019, 15:43
Standard Bank is a NO NO for vehicle finance
I had a problem with my vehicle finance due to miscommunication via debt review. I then have emails proving that I was contacted in error after finalising and adhering to my arrangement. Now I have paid more than the amount given to me, and have had extra costs added. No one responds to my emails and communication regarding the settlement status of my vehicle. Emails are read and ignored. Please can someone help me.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
26 Sept 2019, 12:46Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
***
***
Standard Bank's reply26 Sept 2019, 12:46
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
***
***
NM
Natasha M's updateReviewer Update
30 Sept 2019, 16:21Hi There, a few days later and still no response. PLEASE CAN YOU ASSIST. Last year extra charges were raised in error and never ammended.
NM
Natasha M's update30 Sept 2019, 16:21
Reviewer Update
Hi There, a few days later and still no response. PLEASE CAN YOU ASSIST. Last year extra charges were raised in error and never ammended.