Standard bank is a no from me

Good day

I was in the bank to close my cheque account in December last year at blue route center. there was funds paid into the cheque account to settle the balance as advised but according to the bank the account is not closed. I think this is outright pathetic to take peoples money and then still milk them for more and more money. i am a single parent of 3 kids and to take 1300 from someone is no joke. it is not my fault that blue route gave me the wrong

yesterday I received funds into my bank account just to find out standard bank took the money for fees. i have kids who need to eat and this money is helpful.

What's really sad is all the consultants I spoke to was so rude to me and if this is how a long standing customer is being treated then it's clearly the wrong choice to have my accounts with standard bank. The one consultant told me if you don't have money take a loan out I was so sad about that because if I was able to take a loan I would do just that. I spoke to this consultant yesterday between 1 and 3. I was so disgusted. And I would like the person to be dealt with as this is not customer services and you cannot take people's money after there was no activity on the account and then claim its charges.

People are struggling out here. Everything has gone up you can't just be rude to people when you are supposed to be delivering a service.