Standard Bank is a nightmare, horrific service!!!

The poorest service i have ever received! Well done Standard Bank.

Recently got a new card from the bank, come 25th i get paid and try to use card at ATM as per normal then boom the ATM swallowed my card with a Code:0008 and the message that we have been requested to retain your card please contact your nearest branch.

Following day i call the bank first thing in the morning and i'm informed that there is a block on my account, get transferred to multiple departments but no one can explain to me why the block is there in the first place. I get a reference for the call and decide i'd rather go to my branch to get to the bottom of this issue.

I get to the branch, explain my situation and the service consultant is asking me stupid questions instead of informing me why there is a block on my account.

This is when things turn much more worse, the consultant tells me that they have none of my docs on record (ID, proof of residence etc). Bear in mind that this is an account i have been using for more than 3 years. They inform me that i must bring copies of all these docs and then they have to send them to the verification dept and that i cannot access my salary for maybe up to 5 days. Even the manager cannot lift this so called "block".

Now Standard Bank needs to explain to me how am i supposed to feed my family, pay rent and travel to work because of your ****ty service?

If you needed my docs you could have just sent me a notification email and not have gone through the whole retaining card BS.

Your standard of service is so poor that you make Capitec look good. Forgot to mention that as i was sitting in one of your branches i saw 3 people leave the bank complaining about the nonsensical service and procedures.

Would never recommend anyone to bank with these losers.