Standard Bank is a Nightmare

I have had a prestige banking account for 2 years. I tried to contact my personal banker more than 3 weeks ago because I had some inquiries. I called her, I emailed her several times. No response.

Then I emailed to *** (see my email to them below). Twice. No response. I called twice to the standard bank hotline and waited for almost an hour to get assistance. They promised to call me back. Two weeks passed, still no response. Then I emailed to ***. No response. I even wrote to hellopeter, still no response.

TOTAL IGNORE!

Will you be pleased to contact me eventually? I want to close my account with you and forget this standard bank nightmare.