standard bank is a mess

Standard Bank want to be perfect but they are a mess. This is my first time leaving review, because I am so tired of them. They froze an entire company's account, thus preventing us from paying bills, settle salaries, and other expenses surrounding our obligations.

Freezing the account isn't my problem, my frustration here comes in with them not even telling us our account is frozen, like other bank does, we only got to know when we tried making payments. When our payments couldn't go, this was when we contacted them, before they could say account frozen, are you kidding me? We should call first before we are told our Account is frozen, are you for real.

To add things up, I am not around, but yet they are asking me to visit a branch. While should I visit a branch, when I am not around, and you have frozen my account? Why can't you send an email, indicating the reasons you have frozen my business account, and let me respond. Should I cancelled everything, to go visit a Branch, for me to be told the same thing I can be said in an email, are you for real. Don't you learn from other banks and see how they do things.

What kind of bank is this, so frustrating. You freeze a company's account, and you don't care at all, we all including the company must put our lives on hold until you are ready, is this how you treat customers. It's so irritating.

I think this is an automated response, because I was told this 4 days ago and not a single soul contacted me which is causing lots of inconveniences for me and my Business, especially now that I am extremely busy and not around.

Standard Bank want to be perfect but they are a mess. This is my first time leaving review, because I am so tired of them. They froze an entire company's account, thus preventing us from paying bills, settle salaries, and other expenses surrounding our obligations.

Freezing the account isn't my problem, my frustration here comes in with them not even telling us our account is frozen, like other bank does, we only got to know when we tried making payments. When our payments couldn't go, this was when we contacted them, before they could say account frozen, are you kidding me? We should call first before we are told our Account is frozen, are you for real.

To add things up, I am not around, but yet they are asking me to visit a branch. While should I visit a branch, when I am not around, and you have frozen my account? Why can't you send an email, indicating the reasons you have frozen my business account, and let me respond. Should I cancelled everything, to go visit a Branch, for me to be told the same thing I can be said in an email, are you for real. Don't you learn from other banks and see how they do things.

What kind of bank is this, soo frustrating. You freeze a company's account, and you don't care at all, we all including the company must put our lives on hold until you are ready, is this how you treat customers. It's so irritating

IT'S CLOSE TO A WEEK NOW SINCE I LEFT A REVIEW HERE BUT STANDARD BANK HASN'T DONE ANYTHING ABOUT IT YET, AND THERE ROBOT KEEPS ON LEAVING THE EXACT SAME REPLY. BELOW AGAIN IS MY ORIGINAL MESSAGE:

Standard Bank want to be perfect but they are a mess. This is my first time leaving review, because I am so tired of them. They froze an entire company's account, thus preventing us from paying bills, settle salaries, and other expenses surrounding our obligations.

Freezing the account isn't my problem, my frustration here comes in with them not even telling us our account is frozen, like other bank does, we only got to know when we tried making payments. When our payments couldn't go, this was when we contacted them, before they could say account frozen, are you kidding me? We should call first before we are told our Account is frozen, are you for real.

To add things up, I am not around, but yet they are asking me to visit a branch. While should I visit a branch, when I am not around, and you have frozen my account? Why can't you send an email, indicating the reasons you have frozen my business account, and let me respond. Should I cancelled everything, to go visit a Branch, for me to be told the same thing I can be said in an email, are you for real. Don't you learn from other banks and see how they do things.

What kind of bank is this, soo frustrating. You freeze a company's account, and you don't care at all, we all including the company must put our lives on hold until you are ready, is this how you treat customers. It's so irritating.

I am currently not around. You can email me on this email address, or the email address associated with the Business. That's what other Bank those.