JS
James S
1 reviews | Active since Jul 2011
20 Oct 2023, 14:13
Standard Bank is a joke!
My wife has been trying for the last 5 hours to get Standard Bank to adjust our monthly EAP limit so that we can transfer funds out of our current account. She has , thus far, dealt with 5 different individuals at Standard Bank, gone through 5 "security checks' to establish her identity. It is an absolute fiasco and makes a mockery of the fact that we are in 2023 where technology is supposed to be so advanced. We have dealt with a bunch of buffoons who are totally incapable of helping us1 Simpler, Better, faster...should be More Complicated, Worse and Not at All!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
20 Oct 2023, 14:21Good Day James
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Oct 2023, 14:21
Official
Good Day James
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
JS
James S's updateReviewer Update
20 Oct 2023, 17:51Good day, thankfully this issue was resolved within minutes of my posting. Thank you to Standard Bank for responding so quickly
JS
James S's update20 Oct 2023, 17:51
Reviewer Update
Good day, thankfully this issue was resolved within minutes of my posting. Thank you to Standard Bank for responding so quickly
Standard Bank's replyOfficial
20 Oct 2023, 17:56Good Day James
we would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
we would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Oct 2023, 17:56
Official
Good Day James
we would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
we would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
JS
James S's updateReviewer Update
23 Oct 2023, 11:29Mmm, seems like we are not "out of the woods" yet with Standard Bank. It would be funny if it wasn't so irritating BUT, after we made a large transfer on Friday, which required our EAP limit to be raised, two things happened (1) my wife's card was blocked by Standard bank ***** dept! lol....which took quite a while to resolve on Sunday. Now (2) the latest fiasco, because we transferred a larger than normal amount from our current account, we cannot reset the EAP limit back to what it was, because the bank say..."you have exceeded this limit already by virtue of the larger transfer"...what a complete mess!
JS
James S's update23 Oct 2023, 11:29
Reviewer Update
Mmm, seems like we are not "out of the woods" yet with Standard Bank. It would be funny if it wasn't so irritating BUT, after we made a large transfer on Friday, which required our EAP limit to be raised, two things happened (1) my wife's card was blocked by Standard bank ***** dept! lol....which took quite a while to resolve on Sunday. Now (2) the latest fiasco, because we transferred a larger than normal amount from our current account, we cannot reset the EAP limit back to what it was, because the bank say..."you have exceeded this limit already by virtue of the larger transfer"...what a complete mess!
Standard Bank's replyOfficial
23 Oct 2023, 11:32Hi James
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Oct 2023, 11:32
Official
Hi James
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***